Privacy Policy
Effective date: November 18, 2025
1. What we collect
Identifiers and contact data: name, email, phone, address.
Booking details: services requested, appointment date and time, location, staff preferences.
Payment data: last 4 digits of card, transaction IDs, and billing details are processed by our payment partners. We do not store full card numbers.
Health intake and consents: information you provide on forms related to contraindications and treatment eligibility.
Communications: messages sent through our chat, SMS, email, and forms.
Usage data: device info, IP address, pages viewed, and referral data collected via cookies, pixels, and analytics.
How we use data
Provide, schedule, and manage services and payments.
Send confirmations, reminders, and follow-ups.
Respond to questions and support requests.
Improve site performance and user experience.
Send marketing with your consent, which you can withdraw at any time.
Comply with legal obligations and prevent fraud.
Health information
We request only the minimum information needed to assess service suitability. Do not submit sensitive medical details through basic site chat or general contact forms. If clinical information is needed, we will provide a secure method to share it. Where applicable, protected health information is handled in accordance with applicable privacy rules and business associate agreements with our technology vendors.
SMS and email communications
By providing your number or email, you agree to receive transactional communications related to your appointments. Marketing messages are opt-in. You can opt out at any time by using unsubscribe links or replying STOP to SMS marketing. Carrier rates may apply.
Cookies and analytics
We use cookies and similar technologies for core functionality, preferences, analytics, and advertising. You can control cookies in your browser. Blocking some cookies may affect site features. We may use Google Analytics and Tag Manager to understand usage trends.
Sharing of information
We share data only as needed to run the business:
Service providers: booking platforms, payment processors, messaging tools, email and SMS vendors, analytics providers, and cloud hosting.
Legal and safety: to comply with law, enforce policies, or protect rights and safety.
Business transfers: in connection with a merger, acquisition, or asset sale.
We do not sell your personal information.
Data retention
We keep personal data only as long as needed for the purposes above and to meet legal, tax, and regulatory requirements. Retention periods vary by record type.
Your choices and rights
Access, correct, or delete your personal data, subject to legal limits.
Opt out of marketing at any time.
Manage cookie settings in your browser.
If you are in a jurisdiction with specific rights (such as GDPR in the EU or CCPA in California), contact us to exercise those rights. We will verify your identity before responding.
Security
We use administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
. Children’s privacy
The site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us to remove it.
. International transfers
If you access the site from outside the United States, your information may be processed in the United States or other countries with different data protection laws.
Third-party links and widgets
Our site may include links or embeds from booking, payments, chat, or social platforms. Interactions with those features are governed by the privacy policies of the companies that provide them.
Changes to this Policy
We may update this Privacy Policy. Changes are effective when posted with a new effective date.
Contact
Questions about these Terms: admin@cellemedical.com.